After my full refund demand of $15- their customer service wouldn’t reply back to my support ticket anymore! What gives!?!

I don’t know if I should laugh or be more pissed off coz of the delay… $15- is still $15- and if I try calling them my Roaming charges will be equivalent to months of hosting already…

Caveat emptor – REALLY!!

Go with a real host like LiquidWeb!

Until I processed my order with them…

Just thought of trying that aluminum reseller plan for 1mo., if I like it, I can upgrade later anyway… So off to checkout with them and paid them through paypal… So far so good… Emails were sent I tried my WHM, CHM, configured the DNS of the domain I got somewhere else…

And then hell broke lose!! I get this freakin’ email telling me to verify myself… I go over to their support chat and talked to 3 personnel, asking why do I need to verify myself, I paid through a verified paypal account right?!? But no I got told that coz the IP I’m using does not match the country I’m registering! So I say to myself WTF!!! This is the freakin internet right!?! I told the agents 1-3 the same thing, I’m currently OVERSEAS, that’s in plain english right! They’re asking me to call them, or if I can’t, send them a copy of a photo ID, billing statement, or passport or the copy of my creditcard!! So ok just to get this over with, I sent them a copy of the paypal statement since it was online and a took a snapshot of my drivers license and with a little optimization from PS, sent the file to them… Then, this guy Allen from sales replied to my ticket saying that it was unacceptable… Send them a copy of my utility billing statement… So I said again, that I was OVERSEAS… I don’t exactly go abroad carrying my billing statements now do I !?!? I am not applying for a US Greencard here remember!?! WTF!!

Anyway, I’m sure alot of people have good experiences with this Reseller, but my initial thingy with them sucked bigtime!! So after a few hours monitoring them my patience ran out… And asked for a FULL REFUND!! what’s freakin me out right now is, they can’t even refund $15- back to my paypal account! Yes, $15- freakin dollars (price due to coupon discount)…

You be the judge…

That would be the best thing to take from that probably. Their 1st level support would be better run by children.

A buddy of mine went through the same crap with his cpanel password.

No warning just changed it and sent him an email with a broken link.

MAN I love LiquidWeb

Anyone who is still with HostGator, come on over to LiquidWeb and see how professional web hosting is supposed to be run!!!!

My main gripe is with their support, which in my mind is horrible. Of coarse I’m spoiled now with LiquidWeb, so having to wait any longer than a minute for support would be crazy LiquidWeb techs actually care about your problems too, which is a NICE change!

I’ve been with Hostgator for almost a year and had virtually no problems – but I find their service a little slow lately. Maybe they are having trouble keeping their support staff up with with their number of customers they have….

I was searching for a “natural” and unbiased testimonials with hostgator and found this post. As you mentioned that we can post it, just to let you know that I will post this review on webhostingreview.biz with a backlink to your site of course.